Steamer broke at 6 months, seller says only 3 months guarantee
I originally rated this at five stars, I LOVED IT…but six months on it just died, halfway through cleaning my kitchen floor. Its been used On average once or twice a week, on a medium sized kitchen floor. there’s just husband and me here most of the while, no dogs, no cats and the grandkids visit every couple of weeks, so its not had lots of dirt aNd grime to contend with. Having contacted the seller I’m astonished that their reply states they only give THREE MONTHS GUARANTEE ! That doesn’t inspire confidence in a product If the sellers think it won’t last longer than a few weeks. Needless to say my rating has been amended from five to one star.
I’ve asked seller where the three month period is stated as I can’t find it on the description – one year is the usual. I know there are legal remedies but I’ve better things to do with my time than chase up for such a small amount. I’m pretty annoyed though at the weasel wording – if it had stated clearly only 3 months warranty then I’d have chosen another make.
Edit: after some back and forth correspondence they have agreed ” as a goodwill gesture” to refund my money. I’d have been happy with a discount off a replacement as I”ve used it six months. Oddly I discovered I still have the box which states a full 12 months warranty……
I’ve ordered another steamer – a different one though 😉